Contact Us

enquiry@ur-in-goal.co.uk

Frequently Asked Questions

Can I change my order once it has been submitted?

Yes, at Ur-In-Goal we strive for excellent customer service. We will try to accommodate any request as best as we can. If you wish to amend an order please send your request via email before 22:00.

What is your returns policy?

We are so confident that you will love our products, that we are happy to offer a 28-day money back guarantee policy. Items may be returned provided that the product is unopened and in its original packaging. Refunds will be processed and applied within 14 days. Customers are responsible for all shipping costs.

How do I return a product?

Please contact us at enquiry@ur-in-goal.co.uk to obtain the shipping address. To help speed up the process please provide your invoice number, name and address.

How much will delivery cost?

Delivery within the UK is charged at a standard rate of £3.50.

Will you deliver internationally?

Yes, we offer a variety of shipping options for international customers. The cost of each option depends on the quantity of your and the shipping destination. To enquire about international delivery please contact us prior to placing an order.

How long will delivery take?

Orders will be delivered within 3-5 working days. We hope this will satisfy your needs. Should you require express delivery please contact us prior to placing the order. There will be additional charge for special delivery.

What happens if delivery is late?

Delivery is usually within 3-5 working days. If you have not received your order at working day 6 please contact us. To speed up the process please provide your invoice number, name and address.

What payment methods do you accept?

We accept the following method of payments:

– MasterCard

– Visa

– Visa Electron

– American Express

– Solo

– PayPal

Can I cancel my order before it is dispatched?

Yes, at Ur-In-Goal we strive for excellent customer service. We will try to accommodate any request as best as we can. If you wish to amend an order please send your request via email before 22:00.

Will the product fit my urinals?

The urinal mats are designed to be universal and should fit most urinals.

What is PayPal?

PayPal is the safer, faster, easier way to buy. The service gives people simpler ways to send money without sharing financial information, and with the flexibility to pay using their account balances, bank accounts or credit cards.

Do I need a PayPal account to make a payment?

No, payments can be made either with a PayPal account or as a one off payment.

Is my payment secure?

The PayPal system is highly secure. They use industry-leading technology (such as SSL) to keep your information safe.
PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, their server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.
Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.

Placing large orders

We classify any order in excess of 500 units as large. Large orders can be placed as normal. Should you have a specific request please contact us prior to placing the order.

Will you pass my details on to other companies?

No, at Ur-In-Goal we do not share your details with any third parties. See our Privacy Statement for more information.